Coaching Terms of Service
Thrivve Club Ltd – Terms & Conditions of Coaching Services
1. Definitions
- “Client” refers to the individual receiving coaching services, or a business entity purchasing services for its employees, representatives, or contractors.
- “Coach” refers to Thrivve Club Ltd and any authorised representatives delivering services.
- “Services” refers to any form of coaching, mentoring, workshops, group sessions (non‑course), or digital content provided by Thrivve Club Ltd, whether delivered to an individual or on behalf of a business.
- “Contract” means the agreement between Thrivve Club Ltd and the Client, incorporating these Terms and any confirmed written proposal or service description.
- “VIP Day” means a pre-planned, full- or half-day intensive coaching session that typically involves advance preparation and may require third-party bookings (e.g., venue/meeting rooms, catering, travel).
- “Third-Party Costs” means any non-recoverable amounts we commit to on your behalf (e.g., venue, catering, travel, accommodation).
- “Business Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
2. Nature of Coaching
Coaching is a collaborative, future‑focused process designed to support personal development, self‑awareness, and purposeful action. It is not therapy, counselling, or any form of mental health or medical treatment.
While coaching may explore emotionally significant experiences or beliefs rooted in the past, this is done with the aim of increasing present awareness and enabling future‑oriented change. Thrivve Club does not offer psychotherapy, clinical trauma support, or diagnostic services.
Unregulated industry. Coaching is not a statutorily regulated profession in the UK. Thrivve Club Ltd and its coaches are not required to hold a statutory licence to practise. Any credentials we may hold are voluntary professional certifications and do not constitute medical, psychological, legal, or financial qualifications.
Service standard. We will provide the Services with reasonable skill and care, consistent with good professional coaching practice. However, we do not guarantee outcomes or results, and you remain responsible for decisions and actions you take (see Clause 10).
Trauma / mental‑health boundary. We are not trauma‑trained clinicians. If trauma, significant mental‑health concerns, or safeguarding risks arise, we may pause sessions and recommend referral to an appropriate qualified professional. We may decline, suspend, or terminate Services where we reasonably believe coaching is not appropriate until suitable support is in place.
You accept full responsibility for your own wellbeing, decisions, and actions throughout the coaching process.
Coaching may involve techniques to help you identify and shift limiting beliefs, behavioural patterns, or internal narratives that may be holding you back. These are offered in a non‑clinical, personal development context and are not intended as a substitute for trauma resolution or therapeutic intervention.
3. Booking & Payment
3.1 All fees are payable in advance unless otherwise agreed in writing.
3.2 Accepted payment methods are bank transfer and Stripe.
3.3 Invoices must be settled within 7 calendar days unless otherwise stated.
3.4 Prices are in GBP (£) and quoted exclusive of UK VAT unless otherwise stated. VAT will be charged in accordance with applicable tax rules based on your location and the nature of the Services.
3.5 Contract formation. By submitting a booking, application, or request to engage Services, you are making an offer to enter into a contract. The Contract is formed only when Thrivve Club Ltd confirms acceptance in writing (usually by email). Until then, we may decline or correct errors without liability.
3.6 We reserve the right to correct any obvious pricing errors or misstatements prior to confirming acceptance.
3.7 By making a booking or payment, you confirm your acceptance of these Terms & Conditions.
3.8 If you are a consumer (i.e., an individual not acting for business purposes), you are entitled to certain statutory rights under UK law (e.g., the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015). Nothing in these Terms attempts to exclude or limit those rights.
3.9 Any marketing material, testimonials, or service descriptions provided are illustrative only and do not form part of the Contract unless explicitly stated in writing.
3.10 Pre‑contract information (consumers). Where you contract as a consumer, we will provide the pre‑contract information required by Schedule 2 of the Consumer Contracts Regulations 2013.
3.11 Late payment (B2B). Without prejudice to other remedies, we may charge statutory interest on overdue B2B invoices at 8% above the Bank of England base rate and claim fixed debt‑recovery compensation, in line with the Late Payment of Commercial Debts (Interest) Act 1998 and associated regulations.
3.12 Order Summary / scope. The scope of Services, session schedule, and fees will be set out in our written proposal, statement of work, or confirming email (the "Order Summary"). The Order Summary forms part of the Contract. If there is any inconsistency between these Terms and the Order Summary, the Order Summary prevails for the specific details of the Services.
3.13 VIP Day deposit. VIP Days may require a deposit or pre-payment of identified Third-Party Costs. Any such amounts are non-refundable once the supplier’s own cancellation window has passed, save as required by law.
3.14 No refunds. Fees are non-refundable once paid, except where a refund is required by law (including your statutory right to cancel as a consumer—see Clause 20) or where we agree otherwise in writing. Rescheduling is available per Clause 5.
4. Service Modifications
4.1 We reserve the right to modify the structure, content, or timing of the Services if such changes are necessary to comply with applicable laws, or desirable and do not materially affect the nature or quality of the Services.
4.2 In the event of material changes, we will make reasonable efforts to inform the Client in advance and provide alternative options where appropriate.
5. Rescheduling & Cancellations
5.1 Either party may reschedule a session with a minimum of 48 hours’ notice (7 calendar days’ notice for VIP Days).
5.2 Sessions cancelled or missed with less than 48 hours’ notice (7 calendar days’ notice for VIP Days) will be considered forfeit and will not be rescheduled or refunded, except in cases of Force Majeure (or at Thrivve Club’s discretion).
5.3 If Thrivve Club Ltd needs to reschedule a session, at least 48 hours’ notice (7 calendar days’ notice for VIP Days) will be given, except in unavoidable or emergency situations.
5.4 If the Client arrives late or leaves early, the session will still end at the originally scheduled time and will not be extended.
5.5 Cancellation method. We cannot accept verbal cancellations. You must cancel either via the links in your original appointment booking (via the automated system) or in writing by email to martin@thrivve.club. We will acknowledge receipt, but if you do not receive our acknowledgement within 24 hours, please follow up. For clarity, your email will still be deemed received in line with Clause 5.6.
5.6 Deemed receipt for cancellations. Cancellation emails are deemed received at the time of transmission if sent between 09:00–17:00 UK time on a Business Day; otherwise at 09:00 on the next Business Day.
5.7 Where sessions are sold in a bundle or package, all sessions must be used within six (6) months of purchase, unless otherwise agreed in writing.
5.8 VIP Day third-party costs. Regardless of notice periods, you agree to reimburse any non-recoverable Third-Party Costs we have reasonably incurred for a VIP Day (e.g., venue, catering, travel, accommodation) where the supplier will not refund us. We will provide evidence on request.
6. Client Responsibilities & Warranties
6.1 The Client agrees to participate fully, attend sessions promptly, and take responsibility for their progress and actions.
6.2 The success of coaching depends on the Client’s commitment, engagement, and readiness to act.
6.3 The Client affirms that they are physically and psychologically fit to engage in coaching and that they will not hold Thrivve Club Ltd liable for any adverse effects resulting from personal triggers or emotional responses.
6.4 The Client agrees not to misuse the Services or Materials provided and will indemnify and hold harmless Thrivve Club Ltd against any claim arising from their misuse, except where caused by our gross negligence or wilful misconduct.
6.5 The Coach reserves the right to discontinue services if the coaching relationship is no longer productive, respectful, or in alignment with ethical practice.
7. Third‑Party Bookings (Business‑to‑Business)
Where Services are purchased by a business on behalf of an employee, representative, or contractor, it is the responsibility of the purchasing organisation to ensure the recipient understands and agrees to these Terms & Conditions. Thrivve Club Ltd bears no liability for internal arrangements or communications between the purchasing party and the individual attending the coaching.
8. Confidentiality
8.1 All information shared during coaching sessions is treated as strictly confidential and will not be disclosed to third parties without your consent, except where required by law.
8.2 An exception to confidentiality arises where we believe that:
- you may be at risk of serious harm to yourself or others, or
- there is a legal obligation to disclose information (e.g., safeguarding concerns, criminal activity).
In such cases, we reserve the right to inform appropriate professionals or authorities. Where possible, this will be discussed with you first.
8.3 Thrivve Club Ltd complies with UK GDPR and data protection laws. You may request access to, or deletion of, your personal data at any time.
9. Intellectual Property
9.1 All content, frameworks, exercises, recordings, and written or digital materials (“Materials”) provided remain the sole intellectual property of Thrivve Club Ltd.
9.2 You are granted a non‑transferable, non‑exclusive licence to use the Materials for personal use only.
9.3 You must not record sessions or copy, scan, forward, distribute, modify, display, or transmit any Materials without our prior written consent.
9.4 Organisations must ensure any permitted recipients are bound by equivalent confidentiality and IP obligations.
10. Disclaimer
10.1 Coaching is not a substitute for medical, psychological, financial, legal, or other professional advice.
10.2 No outcomes are guaranteed. The Client remains solely responsible for their choices and actions.
10.3 Thrivve Club Ltd accepts no liability for decisions made, or actions taken, as a result of coaching.
10.4 You acknowledge that any testimonials, case studies, or promotional content are illustrative only and do not constitute guarantees, warranties, or representations of typical results.
11. Limitation of Liability
11.1 Nothing in these Terms shall limit or exclude our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be excluded by law.
11.2 Subject to 11.1, our total liability in aggregate arising under or in connection with the Contract shall not exceed the amount paid by you for the Services.
11.3 We shall not be liable for any indirect, consequential, special, or incidental loss or damage.
12. Termination
12.1 Either party may end the coaching relationship by providing written notice.
12.2 Any sessions already delivered will be considered fulfilled.
12.3 Unused sessions may be rescheduled at our discretion but remain non‑refundable unless agreed otherwise.
12.4 Upon termination, the Client must cease using any Materials and, if requested, return or destroy them.
12.5 Clauses relating to confidentiality, intellectual property, limitation of liability, and indemnity shall survive termination.
13. Force Majeure
13.1 Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control (“Force Majeure”), including but not limited to illness, natural disasters, power outages, internet failures, strikes, or government restrictions.
13.2 If a Force Majeure event continues for more than 6 months, either party may terminate the Contract by written notice without liability.
13.3 In the event of coach illness or unavailability, Thrivve Club Ltd may reschedule sessions (and, where appropriate, appoint a suitably qualified substitute with your prior consent) and will notify you as soon as reasonably practicable.
14. Assignment and Subcontracting
We may assign, subcontract, or delegate any of our rights or obligations under these Terms without your prior consent, provided that we remain responsible for the performance of such parties.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the English courts.
16. Entire Agreement & Non‑Waiver
These Terms, together with any written proposal or agreement, constitute the entire agreement between the Client and Thrivve Club Ltd and supersede any prior discussions, communications, or representations. No failure or delay by either party in enforcing any provision shall be deemed a waiver. Variations must be made in writing and signed by both parties.
17. Updates & Variations
We reserve the right to update these Terms from time to time. The most current version will always be available at: https://thrivve.club/coaching-terms. Changes will apply to new Clients from the date of publication and to existing Clients with reasonable notice, unless agreed otherwise in writing.
18. Notices
18.1 Any formal notice under these Terms must be sent by email only:
To us: martin@thrivve.club (or any replacement address we notify in writing);
To you: the email address stated in the Order Summary or otherwise last notified to us in writing.
18.2 Deemed receipt. An email notice is deemed received at the time of transmission if sent between 09:00 and 17:00 UK time on a Business Day; otherwise at 09:00 UK time on the next Business Day.
18.3 Accuracy of details. You are responsible for keeping your contact email address up to date. Until you notify us of a change in writing, notices sent to your last-notified address are valid.
18.4 Booking-link exception. This clause does not affect the ability to cancel or reschedule via the booking links described in Clause 5.5, which will also constitute valid notice for those actions.
19. Complaints
We aim to respond to written complaints within 10 working days and to follow up promptly after any investigation. Please write to martin@thrivve.club.
20. Statutory Cancellation Rights (Consumers Only)
If you are contracting as a consumer, you have the right to cancel the Contract within 14 calendar days of acceptance without giving any reason. To exercise this right, you must notify us clearly in writing (email to martin@thrivve.club). If you cancel within this period and Services have not yet commenced, you will receive a full refund. If Services have commenced at your request within the 14‑day period, we reserve the right to retain a proportionate amount for work already undertaken.
If you ask us to begin a VIP Day within 14 days of contract formation, you expressly request early performance and acknowledge that (i) you may lose the right to cancel once the VIP Day has been delivered in full, and (ii) if you cancel during the cooling-off period after we have started preparatory work or committed Third-Party Costs, we may deduct a proportionate amount for services already provided and any non-recoverable Third-Party Costs.
21. Third-Party Rights
A person who is not a party to this Contract has no rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
22. Severability
If any provision (or part-provision) of these Terms is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it enforceable. If such modification is not possible, the relevant provision (or part-provision) shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the rest of these Terms.
Effective Date: 27 September 2025